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Customer Service Administrator - Export Markets

Waremme, BE

Ref. number:  1391

Mölnlycke is an international company that puts customers and patients at the center of our concerns.
Mölnlycke is one of the world's leading providers of medical products and solutions for healthcare professionals. Our mission? To provide excellent solutions for safe and effective surgical procedures as well as appropriate wound care for better patient care.

 

At our Global Customer Care, where no less than 15 different nationalities live side by side, you are the point of contact to the local market that is assigned to you. Your mission is to build bridges between our customers and the various links of the internal chain.
You are the key element in the loyalty of our customers and convey to them a professional and representative message of our values.

 

Fixed term contract till end 2020.

 

Responsibilities:
    
Support our export markets :

  • You process customer orders daily in our computer system by scrupulously respecting the deadlines and being as close as possible to the "zero rate" of errors. You communicate with customer either by mail or by phone.
  • You take care of filling out the administrative documents and bring your support in the coordination of the deliveries and the management of the new customers.

Client Satisfaction :

  • You make every exchange a positive experience for the client by practicing active listening and searching for solutions. 
  • You analyse complaints, process them according to existing procedures and provide an alternative quickly.
  • You receive questions from your customers and you inquire with the internal departments (logistics, billing, supply chain, carriers, ...) to obtain the appropriate answers.

Client Loyalty :

  • You research the causes of the complaints and propose action plans to avoid them.
  • You make every effort to understand the dynamics and culture of your market.
  • You convey a professional image of Mölnlycke in all circumstances.

Assisting the sales force : 

  • You deliver information to sales representatives based on their requests (delivery data, complaints, etc.) 

Profile:

  • Bachelor's degree or professional experience in Customer Service
  • Fluent in English
  • A sense of unparalleled service. You are able to react quickly and ensure client satisfaction is maintained and expectations surpassed
  • Precise and rigorous in your approach to work
  • Knowledge of export markets, notably the Middle East and Africa.
  • Familiar with terms and principles such as Incoterms, Customs, Sea & Air Shipments
  • Capable and comfortable contacting clients directly
  • SAP Knowledge would be a plus. 

Our offer :

  • A family business culture but with the strength of an international business.
  • Values that place the human being at the center of our concerns.
  • A multicultural, ever-changing work environment where space is provided for your ideas.
  • Coaching in your career, particularly through an individualized development plan and the provision of quality tools.
  • A benefits package (insurance, meal vouchers, etc.) in addition to your monthly salary.

 
This is an important role within the Global Customer Care, our export markets are growing at a rate of over 20% per year and we need to ensure unparrelled customer satisfaction to maintain this. If you feel the above describes you, and you’d like to take part in this fast-paced rnvironment, then please get in touch.

 

www.molnlycke.com/careers

About Mölnlycke
Mölnlycke is a world-leading medical solutions company. We design and supply solutions to enhance performance at every point of care – from the hospital to the home. 

We specialise in:
•    Wound management: including dressings with Safetac® such as Mepitel® and Mepilex®
•    Preventing pressure ulcers: with Mepilex® Border used prophylactically and devices to help turn and re-position patients
•    Surgical solutions: including Mölnlycke trays, HiBi® antiseptics and Biogel® surgical gloves

Mölnlycke was founded in 1849. Nowadays our solutions are available in around 100 countries; we’re the number one global provider of advanced wound care and single-use surgical products; and we’re Europe’s largest provider of customised trays. Our headquarters are in Gothenburg, Sweden and we have about 7,800 employees around the world.