Mölnlycke Health Care
Location: Waremme, Belgium
Department: Global Customer Experience
Are you looking to continue a career that matters in an organisation where your impact will be recognised?
Do you want a career where your contribution directly enhances the customer experience across international markets?
Within our Global Customer Experience organisation, you will play a key role in supporting Local Markets teams, simplifying transactional processes and ensuring operational excellence in customer service delivery.
Mölnlycke Health Care is currently looking for a Central Operational Team Agent (Maternity Leave Cover) to strengthen its Global Customer Experience operations.
As a Central Operational Team Agent, you will be at the heart of our customer operations, contributing to seamless execution of transactional activities, proactive administrative support and continuous process improvement ,all while reinforcing a strong customer-centric culture.
What You’ll Do:
Demand & Order Support
Support demand prioritisation through stock confirmation.
Enable a seamless order entry process by maintaining customer-specific material determination and exclusion lists.
Transactional Operations (Back-Office)
Execute credit and debit notes.
Make sure billing documents are issued to clients without delay.
Manage HQ samples.
Operational Support & Performance
Provide ad hoc support to Local Market CX teams in order entry processes.
Proactively manage administrative tasks with internal GCC stakeholders.
Drive resolution of tools and process-related issues.
Regularly review KPIs to confirm compliance with local market expectations.
What You’ll Get:
A key operational role within a global customer experience organisation.
Cross-functional collaboration with international teams.
A dynamic working environment where your impact is directly visible in customer satisfaction.
A maternity leave cover assignment offering responsibility, visibility and strong operational exposure.
What You’ll Need:
Values & Mindset
Live our values:
-Be bold
-Lead with passion
-Embrace partnership
Capabilities
Strong administrative and organisational skills.
High level of proactivity and ability to manage priorities.
Customer-oriented mindset with operational excellence focus.
Ability to work within structured processes, escalation frameworks and performance metrics.
Strong collaboration skills in a multicultural environment.
Our approach to values and culture
At Mölnlycke, values, engagement and collaboration are the foundation of excellent customer experience.
Your attitude, commitment and eagerness to contribute are just as important as your technical skills.
About Mölnlycke Health Care
Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.
With approximately 8,400 employees worldwide, headquarters in Gothenburg, Sweden, and operations in over 100 countries, Mölnlycke places customer centricity, sustainability and digitalisation at the heart of everything we do.