APAC CRM Specialist
Location: Shanghai
Help us make breakthrough innovations in healthcare
If you’re ready to have an impact in a career that makes a difference, Mölnlycke could be your next step. You’ll be helping to equip medical professionals around the world with solutions to improve outcomes for patients.
We are recruiting APAC CRM Specialist responsible for a critical part in operating CRM platform and improving sales performance by ensuring the health, integrity, and effective use of the CRM system, and by translating complex data sets into clear, strategic sales analytics recommendations for the regional commercial excellence.
What you'll do
● Drive CRM adoption and strengthen sales pipeline through seamless operations
● Support APAC commercial strategies with in-country CRM management and sales analytics for actionable insights to improve rep performance and achieve sales objectives
● Territorial customer accounts management to track and monitor targeted accounts to improve sales process and commercial outcomes
● Daily CRM operations to support APAC sales team requests/users
● Maintain the health and integrity of the Salesforce CRM system, ensuring data accuracy, system security, and user access control.
● Develop and implement best practices for CRM data entry, hygiene, and management
● Provide ongoing support, training, and documentation to CRM users across the organization, ensuring high adoption and proficiency.
● Design, build, and maintain reports, dashboards, and visualizations to track key sales metrics (e.g., sales pipeline, win rates, deal size, forecast accuracy).
● Utilize data extraction and manipulation to prepare data sets for detailed analysis
● Translate complex data insights into actionable recommendations for commercial teams, sales leadership, and executive stakeholders.
● Partner with sales managers and sales representatives to transform data insights into effective sales strategies and tactics.
What you'll get
- Competitive salary depending on experience
- Annual bonus
- Monthly allowance
- Annual holiday plus bank holidays
- Life assurance and Income protection
- Genuine career longevity and professional development opportunities
- Employee Assistance Programme
What you'll decide
● Customer, sales team, sales performance/incentive structure master data process management in strict audit trails & utilization for sales performance growth
What you'll need
● Bachelor’s degree in business administration, finance, information technology, or a related field. A master’s degree is a plus.
● 4+ years of experience in CRM administration and sales analytics & incentive planning, preferably within the medical device or healthcare industry.
● Strong understanding of data management principles and best practices.
● Proven expertise with CRM systems (e.g., Salesforce, Microsoft Dynamics, Veeva Vault) and data management tools.
● Proficiency in data visualization tools, specifically Power BI, for designing and delivering executive-level dashboards.
● Ability to work independently and as part of a team.
● Excellent communication and interpersonal skills.
ABOUT MOLNLYCKE
Mölnlycke is a world-leading medical solutions company. We design and supply solutions to enhance performance at every point of care – from the hospital to the home proven it every day.
We specialise in:
- Wound management: including dressings with Safetac® such as Mepitel® and Mepilex®
- Preventing pressure ulcers: with Mepilex® Border used prophylactically and devices to help turn and re-position patients.
- Surgical solutions: including Mölnlycke trays, HiBi® antiseptics and Biogel® surgical gloves.
Mölnlycke was founded in 1849. Nowadays our solutions are available in around 100 countries; we’re the number one global provider of advanced wound care and single-use surgical products; and we’re Europe’s largest provider of customised trays. Our headquarters are in Gothenburg, Sweden and we have about 7,800 employees around the world.