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Manager CRM

Norcross, US

Ref. number:  4212

LOCATION: HYBRID ROLE (Peachtree Corners Office / WFH)

 

Looking for a company who makes an impact on patients' lives, leadership who understands there's life outside work, and a position where you can utilize your tactical Salesforce skills?  Molnlycke Healthcare, a global medical solutions company, is hiring a CRM Manager!

 

As the primary business owner for the Salesforce.com (SFDC) tools. the CRM Manager's major focus is to completely align Salesforce with the company’s business processes and ensure sales leaders can utilize  SFDC to help predict and forecast the business!

 

• Understands business requirements and how to effectively translate to Salesforce

• Possesses both strong and tactical Salesforce skills to understand how changes may impact entire user universe

• Executive level support and belief in the benefits of Salesforce application for its user base

• Intimate knowledge of the organizational culture and structure

• Updated information on any organizational changes or business process

improvements

• Ability to send updated training and benefits communications to the user group

• Excellent communication skills to help internally “sell” and “service” the user group

• Coordinate the activities of both the Salesforce-supplied administrator and internal IT-based administrator

• Excellent training skills to perform ongoing training sessions and organize outsourced training sessions

• Support of management to attend ongoing Salesforce training sessions as new features and on-demand versions of the application are launched.

• Strong relationships with the managers of the user group to ensure proper use of the application

• Be the “voice” of the user community to represent to management commonly requested and needed changes to the application

• Hold quarterly update meetings with the A Governance Committee to revisit application success factors and ensure incorporation of additional user

requirements

• Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to

the Salesforce release upgrades (currently scheduled 2-3 times a year)

Communicates regularly with Commercial Leadership, and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan.

• Maintains at least high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations

about potential upstream/downstream integration or functionality intersection points.

• Serves as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, etc.

• Supports Marketing’s use of Salesforce, including assisting with mailing list generation/cleanup as needed and helping Marketing automate processes related to

national marketing campaigns.

• Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required

 

QUALIFICATIONS & EXPERIENCE

  • Bachelor’s degree  and outstanding communication skills,
  • Strong understanding of Salesforce.com configurations and capabilities, including all potential implications associated with changes and upgrades.
  • Project management and field sales are additional backgrounds strongly desired, and medical experience is preferred. 
  • Employees are required to be fully vaccinated within 30 days of their employment as a requirement of employment.  During the first 30 days, if not already fully vaccinated, employees will be required to test weekly at their own expense.
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    About Mölnlycke  

    Founded in 1849, Mölnlycke is a world-leading medical solutions company headquartered in Gothenburg, Sweden with 7,800 employees globally! We design and supply medical solutions to enhance performance at every point of care – from the hospital to the home- in nearly 100 countries.   

     

    We specialize in:   

  • Wound management: including dressings with Safetac® such as Mepitel® and Mepilex®  
  • Preventing pressure ulcers: with Mepilex® Border used prophylactically and devices to help turn and re-position patients  
  • Surgical solutions: including Mölnlycke trays, HiBi® antiseptics and Biogel® surgical gloves