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Distributor Chargeback Analyst

Norcross, US

Ref. number:  2434

At Molnlycke, we care about making people better - those who work for us, those who work with us, and we prove it every day! 

In our daily work, we create unique medical solutions to improve quality of life. We enjoy what we do because it makes a real difference in people’s lives. Although we’re a global company, we’re still small enough for you to make your mark. Our leaders are accessible and trust us to make the right decisions. As a Mölnlycke employee, you’ll thrive when you take on the responsibility.      

We are currently searching for  Chargeback Analyst . This person will be based in our Norcross, GA office. (Currenly working from home base during COVID-19)

In this role, the Chargeback Analyst is responsible for reviewing, analyzing, and processing chargebacks received from wholesalers/distributors.  This includes researching and resolving valid chargebacks and unauthorized deductions in a timely and accurate manner based on contractual obligations.


Your role

  • Loads, reviews and maintains distributor chargeback EDI 844 and/or 867 reports daily
  • Analyzes various errors generated for specific chargebacks
  • Works with Contracts Admin to ensure correct contract is loaded; updates system as required
  • Reconciles chargebacks after research and resolution of issues
  • Sends reconciliation reports and credit memos to non-EDI 849 customers
  • Works with wholesalers/distributors to ensure that their system is updated
  • Guides and prioritizes the flow of chargebacks within Model N
  • Reviews, researches and reports on automatic deductions
  • Accountable for generating, providing and maintaining all associated back-up documentation and associated reports for any / all payments or deductions as required
  • Communicates and collaborates with assigned wholesalers/distributors to initiate business process continuous improvement activities, conduct root cause analysis where required
  • Works with Distributor & Retail Sales leaders in managing Distributor Chargeback relationships
  • Serves as a liaison with wholesalers/distributors related to chargebacks
  • Serves as the EDI subject matter expert (SME) for EDI 844 and 849 from the business perspective; assists in testing and mapping as required
  • Partners with Contracts, DART, Finance, and Accounting to properly address any chargeback discrepancies
  • Evaluates and recommends a more efficient end-to-end chargeback process to mitigate and control chargeback payment disputes
  • Serves as a member of the HIDA Chargeback Reconciliation Workgroup
  • Acts as the Subject Matter Expert (SME) for the chargeback validation and reconciliation process
  • Creates, implements and maintains Standard Operating Procedures (SOPs) related to the chargeback validation and reconciliation process
  • Other duties as assigned

Education and experience:



  • Bachelor’s Degree required Business, Statistics, Mathematics, Accounting or similar
  • Minimum of 2 years of demonstrated experience of data processing using MS Excel at an expert level
  • High attention to detail
  • A well-organized and self-directed individual who can work with minimal amount of supervision
  • Strong technical skills, analytical ability, good judgment and strong operational focus
  • Capability to efficiently complete tasks in a fast-paced environment
  • Requires a positive attitude as well as being a team player with good organizational skills




  • Healthcare experience specifically processing of chargeback or rebate; Minimum of 2 years of chargeback process experience preferred
  • MS Access experience is a plus
  • Working knowledge of SAP, Model N  (or any other A/P system) is a plus
  • Experience working on analytical projects and programs that involve integration of external/third-party information, and data quality initiatives
  • Strong collaboration skills, able to influence without authority, and have an innovative mindset
  • Strong analytical and problem-solving skills, with the ability to communicate in a clear and succinct manner and effectively evaluates information / data to make decisions


Mölnlycke is a world-leading medical solutions company. We design and supply solutions to enhance performance at every point of care – from the hospital to the home.   

We specialize in:   

  • Wound management: including dressings with Safetac® such as Mepitel® and Mepilex®  
  • Preventing pressure ulcers: with Mepilex® Border used prophylactically and devices to help turn and re-position patients  
  • Surgical solutions: including Mölnlycke trays, HiBi® antiseptics and Biogel® surgical gloves  

Mölnlycke was founded in 1849. Nowadays our solutions are available in around 100 countries; we’re the number one global provider of advanced wound care and single-use surgical products; and we’re Europe’s largest provider of customized trays. Our headquarters are in Gothenburg, Sweden and we have about 7,800 employees around the world.  


Nearest Major Market: Atlanta