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Contract Administrator

Norcross, US

Ref. number:  3379

Are you passionate about making life better for patients worldwide?

 If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the hospital to the home. We’re looking for people who want to improve outcomes for healthcare professionals and their patients. 


Molnlycke Healthcare is currently searching for a Contract Administrator to join our team in the Norcross GA (Metro Atlanta) office! The Contract Adminstrator is responsible for managing the customer eligibility approval process, updating the Contract Management System (Model N) and validation of distributor eligibility requests.  This includes all assigned Group Purchasing Organization (GPOs) and any associated custom agreement customers.   This role supports key constituents both internal and external including but not limited to GPO customers, GPO Key Account Managers, Senior Directors, Directors of Strategic Accounts (DSAs), Distributor Trading Partners and other sales teams.  Serves as liaison with distributor trading partners pertaining to all customer contract eligibility inquiries. Collaborates with Chargeback team member(s) to validate unreconciled distributor chargeback claims.


Assists distributors, customers, sales teams, GPO representatives and strategic account management with validation requests for customer eligibility, contract notifications, and associated discrepancies. Downloads all assigned GPO, IDN and other member rosters within required timeframes.  Annual sales for items covered under contracts managed by this position are approximately $525M in total.  Based on the GPO(s) supported by this role, this position is responsible for the overall management and maintenance of contracts which support company revenues, ranging from $75M - $200M annually. Using sound judgment the Contract Administrator will make decisions related to contract eligibility, system updates, tier re-slotting and/or customer price activation as necessary


Here's a closer look into the role:


  • Manages the approval and processing of all customer eligibilities for all assigned GPO(s) with contractual terms (usually 10 days); Serves as Subject Matter Expert (SME) for correct identification and processing of correct customer contract eligibility requests
  • Responds to all customer, GPO, distributor or sales team member questions for tier slotting, eligibility requests & GPO member changes; Completes all updates in Model N
  • Supports Revenue Management Analyst(s) to ensure proper payment of correct GPO administrative fees based on proper customer eligibility approval and activations
  • Collaborates with Membership team to ensure customer membership and special roster changes are made in master data files
  • Validates accuracy of customer memberships for custom contracts
  • Updates all customer eligibility upon notification of new Molnlycke IDs in Molnlycke contract system
  • Responds to distributor eligibility requests through established GPO mailboxes
  • Provides validation of unreconciled chargeback lines to resolve any outstanding disputes as required
  • Identifies and assigns Primary GPO for outstanding Molnlycke IDs
  • Develops strategic relationships with DSAs and other internal and external key stakeholders
  • Completes daily or weekly customer LOC mass uploads for assigned GPO(s)
  • Establishes collaborative relationships with external business partners to determine best practices for GPO customer eligibility processes
  • Serves in a support role to GPO Sr. Director(s) for assigned GPO(s) related to any contract extensions or new contract implementations
  • Serves as the Subject Matter Expert (SME) for GPO websites and LOC managment for assigned GPO(s)
  • Uses data in assigned GPO(s) portals or websites to provide applicable reports to sales team members to manage compliance with membership and /or customer eligibilities
  • Responsible for completing monthly benchmarking / Key Performance Indicator (KPI) reporting as required
  • Creates and maintains Standard Operation Procedures (SOPs) for all aspects of position
  • Creates a memorable and positive customer experience, building customer confidence by problem-solving and improving quality outcome(s)
  • Excellent verbal and written communication skills; contributes to professional discussions about best approaches / practices with other team members
  • Strives for continuous process improvement in current work processes and takes lead role in improvement
  • Responsible for making judgement calls related to contract loads, tier re-slotting and/or customer price activation as necessary
  • Ability to effectively and efficiently manage multiple assignments at any one time with strong attention to detail
  • Other projects and duties as assigned



  • Bachelor's degree from an accredited college/university required; equivalent combination of education and applicable experience may be substituted in lieu of degree  
  • Prefer minimum of 1-3 years of progressive commercial contract-related experience, preferably in a medical device manufacturer, distributor or provider setting
  • Hands-on experience with Model N Provider Management a plus
  • Knowledge and understanding of the fundamentals of healthcare Supply Chain Management, with a focus on GPOs and contracting principles preferred
  • Strong communication, critical thinking and customer centric skills
  • Proficient with Microsoft Office suite, including  advanced Excel skills including VLookups
  • Employees hired after November 1, 2021 are required to be fully vaccinated within 30 days of their employment as a requirement of employment.  During the first 30 days, if not already fully vaccinated, employees will be required to test weekly at their own expense.



About Mölnlycke  

Mölnlycke is a world-leading medical solutions company. We design and supply medical solutions to enhance performance at every point of care – from the hospital to the home.   

We specialize in:   

  • Wound management: including dressings with Safetac® such as Mepitel® and Mepilex®  
  • Preventing pressure ulcers: with Mepilex® Border used prophylactically and devices to help turn and re-position patients  
  • Surgical solutions: including Mölnlycke trays, HiBi® antiseptics and Biogel® surgical gloves  

Mölnlycke was founded in 1849. Nowadays our solutions are available in around 100 countries; we’re the number one global provider of advanced wound care and single-use surgical products; and we’re Europe’s largest provider of customized trays. Our headquarters are in Gothenburg, Sweden and we have about 7,800 employees around the world.