Share this Job

Product Complaints Specialist

Gothenburg, SE

Ref. number:  805




Are you looking for a great career and want to make your mark?

Please keep on reading but don’t just take our word for it. We’ve interviewed colleagues around the world about their jobs, the Mölnlycke unique culture and Mölnlycke people and it is simply A great company to work for!

Could you help improve healthcare outcomes around the world?

If the answer is yes, you think just like us and should apply for this exciting opportunity that we have below.


We’re looking for a Product Complaints Specialist who will be responsible for ensuring patient safety by providing a comprehensive and effective product complaint handling, trending and incident reporting.


Key Accountabilities


  • Drive and coordinate as well as document product complaints activities including receipt, initial assessment, analysis, review and follow up.
  • Perform incident reporting.
  • Interact with internal stakeholders and pro-actively contribute to the Post Market Surveillance plan and other improvement activities.
  • Interact with external stakeholders e.g. Competent Authorities and Notified Bodies regarding incident reporting and other product quality issues.
  • Together with Lead Product Complaints Specialist regularly analyze and report trends in product complaints data to identify new and/or systematic quality issues.
  • Actively contribute to improvements or development of existing Product Complaints processes and procedures
  • Participate in audits/inspections and contribute to progress and closure of corrective actions.
  • Actively contribute to increased product quality, and complaints handling knowledge within the entire organization
  • Keep up to date with relevant international legislations and guidelines.
  • Directly and frequently communicate and interact with internal stakeholders within RA, QA, R&D, Operations and Commercial organization.


Your Qualifications


  • Academic background in life sciences, chemistry, quality management or regulatory affairs.
  • Experience from work in an international environment.
  • Background in medical devices and/or pharmaceuticals with post-marketing surveillance, complaints handling and/or voice of customer experience.
  • Knowledge and experience in medical devices and pharma regulations.
  • Fluent English.


This is a full-time position based in Göteborg.


Closing date for applications is 31st of August, but we have an ongoing review of candidates. We will contact only with selected candidates.



About Mölnlycke

Mölnlycke is a world-leading medical solutions company. We design and supply solutions to enhance performance at every point of care – from the hospital to the home proven it every day.

We specialise in:

•           Wound management: including dressings with Safetac® such as Mepitel® and Mepilex®

•           Preventing pressure ulcers: with Mepilex® Border used prophylactically and devices to help turn and re-position patients

•           Surgical solutions: including Mölnlycke trays, HiBi® antiseptics and Biogel® surgical gloves

Mölnlycke was founded in 1849. Nowadays our solutions are available in around 100 countries; we’re the number one global provider of advanced wound care and single-use surgical products; and we’re Europe’s largest provider of customised trays. Our headquarters are in Gothenburg, Sweden and we have about 7,800 employees around the world.