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Product Owner - Customer Communication

Gothenburg, SE Norcross, US Lille, FR Düsseldorf, DE Milton Keynes, GB

Ref. number:  4881

Do you want to work for a business that inspires life changing products?

 

We are creating a newly formed technology function which is going to revolutionize the way we identify, approach and engage with customers, in order to pioneer new ways of thinking and accelerate customer focus within the healthcare industry.

 

We will empower this team to explore new technology stacks and make tangible changes to the existing business. To achieve this we need to bring in talented tech experts such as a Product Owner - Customer Communication.

 

You will take on the responsibility as Product Owner including planning, delivery and launch of digital initiatives for communication purposes e.g. the public website. The position is working closely with stakeholders across the company to agree priorities, align expectations and ensure realization of expected business value. The position is also responsible to achieve strategic objectives in order to contribute to the success of Mölnlycke’s online presence.

 

The placement of this position is flexible, meaning that you can be situated near our headquarter in Gothenburg or across the EMEA region, near our regional hubs.

 

You will join a team of like-minded technology specialists who are driven by innovation and technical solution discovery. You will benefit from being given the autonomy to assign priority to business requests based on your own strategic thinking.

 

You will gain global oversight of our digital customer communication projects and deliver creative solutions which meet the business needs.

 

Here are some of the key accountabilities for the role;

  • Accountable for owning and actively managing the backlog and iterations from a Product Owner perspective, to achieve the expected online reach, traffic and conversion.
  • Interacts with, support and constructively challenge users, customers, stakeholder and suppliers, by sharing knowledge and best practices, gaining feedback and clarifying needs.
  • Lead the customer experience in functionality, workflow, consistency, usability and simplicity within scope of solutions.
  • Drive the development of enhancements including aligning the appropriate participants to User Acceptance Testing (UAT) and/or assist in UAT as needed
  • Understand the IT solutions such as public web, streaming media, web analytics, SEO, domain management, master data etc., well enough to voice solution and platform possibilities and constraints in discussions with both IT and business stakeholders, agencies and suppliers. Contribute as Subject Matter Expert (SME) in related initiatives.

 

What’s in it for you?

Aside from getting involved with the rewarding projects mentioned above and advancing your own skillset, you will also benefit from the following:

  • Achievable and generous annual bonus
  • Health Insurance
  • Private Pension
  • Flexible home working
  • Wellness contribution
  • Products and services benefits discount platform
  • Genuine career longevity and professional development opportunities
  • Plus regional specific benefits

 

If all that sounds appealing then here is what we would like you to demonstrate:

  • Previous experience delivering projects, with a particular focus on digital customer communication and public website management in a global company
  • The ability to bridge the gap between business requests and technical development capabilities.
  • Previous experience with domain management and SEO
  • Knowledge of Optimizely - beneficial
  • Strong Customer Insights
  • Strong stakeholders management skills
  • An understanding of what makes your business customers tick and how to educate a global organization on its technology journey
  • Know what it’s like to work in an agile environment where things are constantly changing
  • Academic background with Master’s degree in Information Technology or equal

 

Still interested in finding out more?

Contact felicia.thomsson@molnlycke.com to get a better understanding of what Mölnlycke can bring to your career.

 

About Mölnlycke

Mölnlycke is a world-leading medical solutions company. We design and supply solutions to enhance performance at every point of care – from the hospital to the home.