Service Owner - Digital Workplace

Do you want your impact to be recognised? 

Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. And you’ll develop your career in a growing organisation with an inspirational culture – where you’ll be recognised for the results you’ve achieved. 

Mölnlycke is looking for a Service Owner – Digital workplace, to join the Infrastructure and Digital Workplace team. As a Service Owner at Mölnlycke, you will play a key role in developing the Digital Workplace capabilities for the entire Mölnlycke organization. This position will be placed at the global HQ in Gothenburg, Sweden.
 

For this position, we are looking for a skilled workplace Service Owner specializing in device management, device platform, and software packaging and distribution, with a proactive attitude geared towards holistic IT management. The ideal candidate should take a complete end-to-end responsibility for device platforms and software distribution processes, confident in technology but emphasizing the creation of tangible business benefits.  

In this role, you will primarily concentrate on device management strategy and software packaging and distribution, while also contributing to the broader digital workplace team. Your responsibilities will extend to supporting overall service delivery within the digital workplace domain and providing input for requirements, guidelines, and policies. Additionally, you will actively engage in various IT initiatives and projects, aiming to educate stakeholders and foster an understanding and awareness for the digital workplace's capabilities. 

Some of the key accountabilities for this role includes: 

• Act as Service Owner for the technical platforms managing devices and software distribution, including: 

• Service strategy 
• Service design 
• Continuous improvement 
• Stakeholder management 
• Life cycle management & refresh policies 

• Develop and maintain a strategic roadmap for device and platform management in an alignment with organizational goals 

• Define, establish and continuously develop the service offerings in the portfolio 
• Collaborate with cross-functional teams and internal customers to design and implement new services and enhancements 
• Monitor service performance and proactively identify and addressing potential issues to minimize service disruption 
• Collaborate with key stakeholders, including IT teams, business units, and external vendors, to ensure effective delivery 

 What you’ll get 
Hybrid working 

Wellness benefits 
Flexible working hours 
Great colleagues in a global company 
An open, friendly and fair working atmosphere   
Competitive compensation package including company pension plan, bonus, company health care. 

What you’ll need 

Qualifications and personal qualities  

• Although the role is not considered operational or hands-on, we are looking for someone who has a solid technology background but transferred into a more service management-oriented role. 
• You should be comfortable in engaging different suppliers and have experience in working in a multi sourcing environment. 
• If you enjoy brainstorming and collaborating with others to find solutions, gaining commitments and mandate when needed, taking ownership and lead to deliver value-based solutions in a global environment, you are probably the right person for this position. 

Additional skills:

• In-depth knowledge of Microsoft products and ecosystem 
• Solid background within digital workplace area 
• Technical background, focusing on Microsoft technologies such as SCCM & Intune 
• Excellent project management skills with a focus on service design and transition 
• Strong analytical and problem-solving abilities
• Effective communication and interpersonal skills 
• Ability to work collaboratively in a team and cross-functional environment
• Strong ITIL processes experiences 
• English professional working proficiency
• A B.Sc. in IT or equivalent in experience is required.  

Our approach to diversity and inclusion 

At Mölnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging. Your attitude, drive, enthusiasm, and eagerness to learn are just as important to us as the requirements for the role.  

Please submit your application by at earliest convenience as we are continuously reviewing applicants and might close the advert early.

About Mölnlycke 

Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where 

customer centricity, sustainability and digitalisation are at the heart of everything we do. 

Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com and www.molnlycke.com/careers 

For more information, please visit www.molnlycke.com and www.molnlycke.com/careers